Replacement Policy

Last updated: September 2026

We want you to love your Asmi Forever purchase. If something isn't right, we offer replacements only — we do not issue refunds.

1. Strict Eligibility Conditions

A replacement is approved only if EVERY condition below is met. Items failing any single condition will be rejected and shipped back without a replacement:

• Unused and unworn — the outfit must never have been worn outside of trying it on.

• Unwashed and unwet — no washing, dry cleaning, soaking, or exposure to water.

• Undamaged — no stains (food, oil, sweat, makeup), no perfume or deodorant smell, no tears, rips, loose threads pulled out, missing beads/buttons/embroidery damage, no alterations of any kind.

• Free of pet hair, lint, and any signs of use.

• All original tags attached and intact — tags must not be removed, torn, or reattached.

• Sent in the complete original packaging (box, polybag, inserts) along with the original invoice.

• Requested within 7 calendar days of delivery.

2. Inspection

Every item sent for replacement goes through a quality inspection when it reaches us. If the item fails inspection for any reason listed above, the replacement will be declined and the item will be shipped back to you; any shipping charges incurred will be borne by the customer.

3. Non-replaceable Items

Certain items cannot be replaced, including custom-made outfits, made-to-measure pieces, items purchased during a clearance sale, innerwear, and accessories for hygiene reasons.

4. How to Request a Replacement

Email us at asmiforever9@gmail.com within 7 days of delivery with your order number and clear photos of the item (with tags visible) and the reason for the replacement (size, colour, or style — subject to availability). Once approved, we will guide you through sending the item back.

5. Replacement Shipping Charges

All shipping charges for replacements are paid by the customer in every case — this includes the cost of sending the original item back to us and the cost of shipping the replacement item to you. Shipping charges are non-refundable.

6. Replacement Only — No Refunds

Asmi Forever fulfills approved requests as replacements only. We do not issue refunds. Cancellations may be requested before an order is dispatched by emailing us at asmiforever9@gmail.com.