Exchange Policy

Last updated: August 2026

We want you to love your Asmi Forever purchase. If something isn't right, we offer exchanges only — we do not accept returns and we do not issue refunds.

1. Strict Eligibility Conditions

An exchange is approved only if EVERY condition below is met. Items failing any single condition will be rejected and sent back without an exchange:

• Unused and unworn — the outfit must never have been worn outside of trying it on.

• Unwashed and unwet — no washing, dry cleaning, soaking, or exposure to water.

• Undamaged — no stains (food, oil, sweat, makeup), no perfume or deodorant smell, no tears, rips, loose threads pulled out, missing beads/buttons/embroidery damage, no alterations of any kind.

• Free of pet hair, lint, and any signs of use.

• All original tags attached and intact — tags must not be removed, torn, or reattached.

• Returned in the complete original packaging (box, polybag, inserts) along with the original invoice.

• Requested within 7 calendar days of delivery.

2. Inspection

Every returned item goes through a quality inspection when it reaches us. If the item fails inspection for any reason listed above, the exchange will be declined and the item will be shipped back to you; any shipping charges incurred will be borne by the customer.

3. Non-exchangeable Items

Certain items cannot be exchanged, including custom-made outfits, made-to-measure pieces, items purchased during a clearance sale, innerwear, and accessories for hygiene reasons.

4. How to Request an Exchange

Email us at asmiforever9@gmail.com within 7 days of delivery with your order number and clear photos of the item (with tags visible) and the reason for the exchange (size, colour, or style — subject to availability). Once approved, we will guide you through sending the item back.

5. Exchange Shipping Charges

All shipping charges for exchanges are paid by the customer — this includes the cost of sending the original item back to us and the cost of shipping the replacement item to you. Shipping charges are non-refundable. Only if we sent you the wrong item or your item arrived damaged will we cover the exchange shipping charges.

6. No Returns or Refunds

Asmi Forever does not offer returns or refunds. All approved requests are fulfilled as exchanges only. Cancellations may be requested before an order is dispatched by emailing us at asmiforever9@gmail.com.